Política de Devoluciones y Reembolsos

Return & Refund Policy

1. Your Right to Return

In accordance with European consumer protection laws, you may request a return within 14 calendar days of receiving your order.

To be eligible for a return, the product must:

Be unopened and unused.
Remain in its original packaging.
Have all security seals intact.


2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

Opened cosmetic products.
Products with broken or removed safety seals.
Products that have been used, damaged or altered after delivery.

This policy complies with applicable European and Spanish consumer protection regulations.


3. Damaged, Defective or Incorrect Items

If you receive:

a damaged product,
a defective product,
or an incorrect item,

please contact us within 48 hours of delivery.

To help us resolve your request as quickly as possible, please include:

your order number,
photographs of the product,
photographs of the packaging.

Email:

support@ninso.es

After reviewing your request, we will arrange either a replacement or a full refund where appropriate.


4. Refunds

Once your returned item has been received and inspected, your refund will be processed using the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.


5. Return Shipping Costs

If you return an item because you changed your mind, the return shipping costs are the customer’s responsibility.

If the return is due to a damaged, defective or incorrect product, NINSŌ will cover all return shipping costs.

6. How to Request a Return

Please contact our Customer Support team and include:

Order number
Full name
Reason for the return
Photos of the product (if applicable)

Email:

support@ninso.es

7. Contact

If you have any questions about returns or refunds, our Customer Support team will be happy to assist you.

Effective Date: July 27, 2026